Service Provider Hub
Provider Invoicing & Payment Information
We value the support you provide to our Members and are committed to processing your invoices promptly and accurately.
This page outlines what you need to know when working with our Plan Management team including what is required to have in your invoice, where to send it and our payment timeframes.
Following these guidelines helps us ensure faster payments, avoid funding issues, and keep services running smoothly for our Members.
Invoicing requirements:
Invoices must include all the below information:
Your business name and ABN
A unique invoice number
Date(s) of the service(s)
A clear description of support provided
The correct NDIS support line item number
Quantity of hours & rate of charge (eg. $51.09 x 2 hrs)
Submit your invoice within 7 days of services provided.
The NDIA publishes current price limits & support line items on their website.
If you need participant details to complete your invoice, contact the Support Coordinator who arranged your service, or Plan Management on 0477 829 780
Example: NDIS compliant invoice
Where to send your invoice:
All invoices must be submitted to: invoices@roundsquared.net.au
For faster processing, invoices should be provided in PDF format
Payment time frames:
If your invoice meets all NDIS requirements, it will be submitted to the NDIA and paid within our standard processing time is within 7 business days.
We will notify you if any further information is required to process payment. To avoid delays in payment, refer to the invoicing guidelines on this page.
Please note: Late invoices can lead to payment delays or rejected claims - particularly due to the recent NDIS quarterly funding rules in place
Contact our Plan Management team
For enquiries regarding invoicing or payment, call 0477 829 780 or email plan.management@roundsquared.net.au