Member Information
NDIS Frequently Asked Questions
Getting Started with NDIS
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You may be eligible if you’re under 65, live in Australia, and have a permanent disability that affects your daily life. Use the NDIS tool to check >
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You can apply online, over the phone, or by submitting a paper form. You’ll need documentation about your disability and supports.
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The NDIS provides funding for registered providers, such as roundsquared, only after a person has an approved NDIS plan.
While we are not funded to provide services to help people apply for an NDIS, we can point you in the right direction.
Local Area Coordinators (LACs) are your best first step - they can help you understand eligibility, gather necessary documentation, and submit your application.
We’re always happy to work alongside LACs once you have a plan in place, to help you make the most of your supports.
Click here to find your nearest LAC
Once your NDIS plan is approved, we're here to work alongside you and your LAC to implement your plan effectively.
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Am I eligible for the NDIS?
You might be eligible if:
– You are under 65 years old
– You live in Australia
– You have a permanent disability that affects your everyday life👉 Click here to check your eligibility
How do I apply?
You can apply for the NDIS:
– Online
– Over the phone
– Using a paper formYou’ll need to provide documents about your disability and the support you need.
👉 Click here to learn how to applyCan roundsquared help me get started?
NDIS providers like roundsquared are funded to support people after they have an approved NDIS plan.We can’t apply for you, but we can guide you to the right help.
Your best first step is a Local Area Coordinator (LAC). They can:
– Help you understand eligibility
– Gather the right documents
– Submit your NDIS applicationOnce your plan is approved, we’re here to work alongside you and your LAC to help make it work for you.
Make the most of your NDIS plan
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Support Coordination helps you to understand your plan, connect with services, and build your capacity to reach your goals.
We work with you to get the most out of your plan, remove barriers, and support you during complex times.
Support Coordinators can also help you to prepare for NDIS Plan Reviews and provide support during NDIS meetings.
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Plan Management is like having a bookkeeper for your NDIS funding.
roundsquared Plan Management ensure that your invoices from Therapies, Supports and Services are NDIS compliant, submitted correctly to the NDIA and your Providers are paid on time.
Plan Managers work with your Support Coordinator to monitor your budget, to ensure your funding lasts the distance.
Our Plan Managers keep you informed withMonthly budget reports (so you can see where your money is going, in detail.)
And a direct phone number so you can speak directly with your Plan Manager
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It’s your choice. You have the choice to Self-Manage, use a Plan Manager, or have the NDIA manage your funds.
With a Plan Manager, you can use NDIS-registered and non-registered providers and you won’t have to do the admin work yourself.
If you’d like to change how your funds are managed, you can request a plan review by contacting the NDIS directly or speaking with your Support Coordinator. It’s a simple process and can be done at any time if your needs change.
Find out more about different types of funding management here
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What is Support Coordination?
Support Coordination helps you:
– Understand your NDIS plan
– Find the right services
– Reach your goalsWe work with you to:
– Remove barriers
– Make the most of your plan
– Get ready for NDIS meetings👉 Watch this video about Support Coordination
What is Plan Management?
Plan Management is like having a bookkeeper for your NDIS funds.
At roundsquared, our Plan Managers:
– Make sure your invoices are correct & follow NDIS rules
– Submit your invoices to the NDIA
– Pay your providers on timeWe also:
– Work with your Support Coordinator to help your funding last
– Send you monthly reports so you can see where your money is going
– Give you a direct phone number to call your Plan Manager anytime👉 Download the NDIS Easy Read Guide to Plan Management
Do I need a Plan Manager?
That’s up to you. You can:
Manage your own funds (self-manage)
Use a Plan Manager
Let the NDIA manage them
If you choose Plan Management:
You can use both registered and unregistered providers.
You don’t have to do the admin work
You can change how your funds are managed at any time. Just contact the NDIS or speak with your Support Coordinator.
Helpful Information about the NDIS
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The NDIS provides funding to eligible Australians with permanent and significant disability to give them access to services like personal care, support workers, therapies, and equipment, so that they can build independence and live fuller lives.
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Click on this NDIS Website link to find various guides & factsheets on:
How the NDIS can help
Community connections
Early connections
Applying to the NDIS
Confirming your identity
Understanding consent
Nominees and child representatives
Creating and using your NDIS plan
Support categories
Managing your funding
Working with providers
Changing your plan
Check-ins
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Click on this link: NDIS Booklets & Factsheets to find more Easy Read NDIS information on:
Making Connections
Applying to the NDIS
Creating your NDIS Plan
Using your NDIS Plan
Changing your NDIS Plan
and more NDIS information
Our Policies
Rights & Responsibilities
At roundsquared we believe that every person should be treated the same.
Every person has the right to be treated well, every person has the right to live without fear and everyone has the right to feel safe.
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What are my rights?
If you need help saying what you want, you can get an advocate. An advocate is an independent person who will speak for you. If you want an advocate, we can help you find one.
If you are not happy with our service, you can make a complaint. Your complaint will help us improve our services.
You can make your own choices. We will give you all the information you need to make the right choice.
You also have the right to:
• Have your values and beliefs respected
• Make informed choices
• Be protected from violence, abuse and discrimination.
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We aim to ensure no conflict of interest between you and our staff.
A conflict of interest is when someone does not do their job fairly.
They may provide better services to one Member than to other Members.
We have a duty of care to protect you from getting hurt as we help you reach your goals.
We protect your private information.
We create a service agreement that explains all the services you receive.
This also helps us understand if our services are meeting your goals.
When you ask roundsquared to support you, we will do our best.
roundsquared staff will respect your choices and the decisions that you make.
We will work in partnership with you.
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Click here to download our Rights & Responsibilities Protocol:
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If you want to tell us about something you are not happy with, you can:
• Contact us or your Support Coordinator by phone, email, or text and tell us what the problem is.
• Ask someone else to help you make a complaint, like a friend, family member or advocate
We will:
• Listen to you
• Write down what you tell us.
• Ask you how you think we can fix the problem.
• Try and fix the problem as soon as we canIf you are not happy with how we have tried to help you, we can
• Ask someone else to help us work it out
• Ask you if you want to take your complaint to a higher person
To make sure we all know how the problem was fixed we will:
• Explain to you what we have done to fix the problem
• Write to you how we have tried to fix the problem.
• Check with you that the problem has been fixed -
From time to time, we may contact you to ask about your services with roundsquared. We use this information to improve how we work with Members. We may:
Phone you
Email you a Survey
Request an interview with you.
You have the right to decline giving feedback to roundsquared.
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You can email us here: office@roundsquared.net.au
You can call us on 0429 638 929
Or send an enquiry on our website contact form here
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If you are not happy with the way we have handled your complaint,
You can let the NDIS Commission know by phoning 1800 035 544 (free call from landlines) or TTY 133 677
More information on the NDIS Safeguards Commission can be found here
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Click here to download our Full ‘Privacy and Confidentiality Protocol’ here:
Feedback & Complaints
At roundsquared we try to give all our members good service. But sometimes things can go wrong. If you are not happy with something we have done, you can tell us, and we will try to fix the problem as soon as possible.
You will not be treated unfairly if you making a complaint. We will take your feedback seriously and treat you with respect.
Decision Making & Consent
Our job is to provide support in a way that makes you feel safe and comfortable.
If something makes you feel unsafe or uncomfortable, you can say no.
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What are my rights?
YOU HAVE A RIGHT:
To understand the meaning of consent and how to withdraw consent
To know how we can help you make decisions
To know what happens during emergencies
You have the right to make decisions about your life.
Decision making is all about what you want.
Sometimes you might need help to make a decision.
You have the right to be respected and treated like other people.
Withdrawing consent means that you are changing your mind.
We always follow rules set by the government to make sure that you know your rights.
In the case of an emergency, or a suspected threat to yourself or others, we will share your information without your consent to Emergency Services and other agencies.
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THE LAW
We always follow rules set by the government to make sure that you know your rights.
If you are 18 years or older you can make your own decisions and give consent
If you are under 18 years you can make some decisions as well. However, your parent or guardian may need to help you.
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Click here to download our Full Decision Making & Consent Protocol here:
Privacy & Confidentiality
roundsquared is committed to protecting the privacy and confidentiality of our Members. This policy explains how we collect, use, store, and share personal information in a safe and respectful way.
It outlines our responsibilities under the law and how we make sure your information is handled properly at all times.
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There are laws to protect your personal information and roundsquared have a responsibility to keep your information private.
You do not have to give us your personal information. If you choose not to give us your personal information, we may not be able to provide you with the services you need.
We comply with the privacy requirements of all relevant legislation, the NDIS consent requirements, as well as relevant state or territory requirements.
We keep paper records safe in our offices under lock and key.
We keep your personal information stored on computers protected with a password and use secure cloud systems and strong IT security to protect your information from being seen or used by anyone without permission.
We only keep your personal information as long as we are required to.
We destroy your personal information when we no longer are required to keep it.
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We will use your personal information to help us provide you with the most suitable
services and supports.
We will need to share the relevant information for the purpose of providing supports and
services.
We need your consent for us to disclose your personal information with supports.
Consent means you say ‘yes’.
We will disclose your personal information to others when you have not given consent
only when; The law says we must, or it will keep you safe.
You can ask us any time about the personal information we keep about you. You can request a copy of your personal records.
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Click here to download our Full ‘Privacy and Confidentiality Protocol’ here:
We want to hear from you.
If you’d like more information about roundsquared or have feedback to share, we’re here to listen.
Use the form below to get in touch with our team